B2B & wholesale
Tier pricing, proforma invoices, dispatch tracking in chat.
Dealers already order over WhatsApp — usually into one salesperson's personal phone. ReachO moves that into a shared account so the order history survives someone leaving.
Typical result teams report in this industry.
How the conversation runs
Start to finish, in one WhatsApp thread.
- 1Catalog goes out
New stock is broadcast to the dealer segment with photos and SKUs.
- 2Bulk order in-thread
The dealer picks SKUs and quantities; tier pricing applies by volume band.
- 3Proforma invoice
The PI is generated and sent as a document in the same conversation.
- 4Confirm and dispatch
Order confirmation, then dispatch and LR tracking updates as they happen.
What teams use most
- Broadcast groups per dealer tier, so pricing and stock go to the right band.
- Document messages for proforma invoices and dispatch paperwork.
- Contact attributes for GST number, credit terms and territory.
- Shared inbox so any of your sales team can pick up a dealer thread.
Outside the 24-hour service window you need an approved template to re-open a thread. Keep a small set of approved utility templates for order and dispatch updates.
Run b2b & wholesale on WhatsApp
Connect your own WhatsApp Business account and start with the free plan.