Product
Shared team inbox
Every WhatsApp conversation in one place, with the whole team on it.
One thread per customer, shared across your team. Anyone can pick up a chat, see the full history, and reply inside WhatsApp's 24-hour service window — without passing a phone around.
What you get
- A single conversation list across every WhatsApp number connected to the workspace.
- The 24-hour service window shown on each thread, so you know when a free-form reply is still allowed and when you need a template.
- Contact profile beside the thread — attributes, tags, past orders and campaign history.
- Media in and out: images, documents, audio and location.
- Unread filters, search, and per-number and per-campaign scoping.
Built for teams, not a single phone
- Roles: owners and admins configure, team members work the inbox.
- Internal team chat next to the customer inbox, so hand-offs don't leave the app.
- Tickets for anything that needs tracking beyond a single reply, with SLA timers.
- When a human joins a conversation, the bot goes silent automatically and stays quiet until the chat is handed back.
Where it fits
The inbox is the receiving end of everything else: broadcasts land here when people reply, automations answer here first, and Click-to-WhatsApp ad clicks open here as new conversations.
In the app
Where to find it
Once you are signed in, this lives at /dashboard/inbox.
More of the product
Run this on your own WhatsApp number
Connect your own WhatsApp Business account — Meta bills you directly, we don't mark messages up.