Product
Automations & bots
Answer instantly at 2am, and escalate to a human the moment it matters.
Layered automation: simple rules for the predictable messages, a visual bot builder for multi-step journeys, and an AI layer that answers from your own documents.
Rules
- Welcome messages for first-time contacts.
- Keyword replies for specific phrases like "pricing" or "catalog".
- Away messages for out-of-hours.
- A catch-all default so nobody is left without an answer.
- Priority ordering — lower numbers run first, and rules fire before the bot builder and Q&A bot.
Bot builder and WhatsApp Flows
- Visual, node-based bot builder for branching conversations.
- Official Meta WhatsApp Flows — create, publish and preview real Flows from the dashboard.
- Decision-tree and Q&A bots for structured question-and-answer paths.
Knowledge base AI
- Upload docs, FAQs and catalogs; the AI answers in your voice with your product details.
- Retrieval over your own content, so replies cite what you actually published.
- The bot stands down automatically when a team member joins the thread.
In the app
Where to find it
Once you are signed in, this lives at /dashboard/automations.
More of the product
Run this on your own WhatsApp number
Connect your own WhatsApp Business account — Meta bills you directly, we don't mark messages up.