Use case

Fashion & lifestyle

Product cards, size guides, post-purchase styling tips.

Fashion buying is a conversation: what size, what colour, will it arrive before the wedding. WhatsApp is where that conversation already happens — ReachO makes it a channel your team can actually staff.

14% AOV lift

Typical result teams report in this industry.

Walkthrough

How the conversation runs

Start to finish, in one WhatsApp thread.

  1. 1
    Ad click opens WhatsApp

    A Click-to-WhatsApp ad drops the customer straight into a chat, and the welcome automation answers in under a second.

  2. 2
    Qualify

    The bot asks occasion, size and budget, tags the contact, and routes to the right person.

  3. 3
    Share the picks

    Product cards go out with photos, prices and sizes as a catalog message.

  4. 4
    Close in-thread

    Payment link, order confirmation and tracking all land in the same conversation.

  5. 5
    Bring them back

    Post-purchase styling tips and new-drop broadcasts to the segment that bought this line.

What teams use most

  • Catalog and product-card messages for the shortlist.
  • Segments by size, colour preference, past purchase or spend band.
  • Broadcasts for drops and restocks, scoped to the segment that will care.
  • Automations for the size-and-fit questions that repeat all day.
Watch out for

Template approval takes time and marketing templates can be rejected for being too promotional. Build and submit them from the template manager well before a drop, not the morning of.

Run fashion & lifestyle on WhatsApp

Connect your own WhatsApp Business account and start with the free plan.