Travel & hospitality
Itineraries, check-in nudges, post-stay reviews on chat.
Guests are mobile, often roaming, and will not install your app for a two-night stay. WhatsApp is the one channel that is already on the phone and works on hotel wifi.
Typical result teams report in this industry.
How the conversation runs
Start to finish, in one WhatsApp thread.
- 1Booking confirmed
Itinerary and directions sent as a document plus a location message.
- 2Pre-arrival
Check-in nudge with early check-in and transfer upsells.
- 3During the stay
Requests come into the shared inbox and route to housekeeping or the front desk.
- 4After checkout
A review request goes out while the stay is still fresh.
What teams use most
- Location and document messages for directions and itineraries.
- Scheduled campaigns timed to arrival and departure dates.
- Shared inbox with assignment, so requests reach the right desk.
- Multi-number support for properties that run separate lines.
Guests message at every hour. Set away messages and SLA targets honestly rather than promising a response time the night desk can't hit.
Run travel & hospitality on WhatsApp
Connect your own WhatsApp Business account and start with the free plan.