Healthcare
Appointment reminders, reports, follow-ups.
Reminders and report delivery are the two highest-value messages a clinic sends. Both are utility, both are cheap, and both are routinely done badly over SMS.
Typical result teams report in this industry.
How the conversation runs
Start to finish, in one WhatsApp thread.
- 1Appointment booked
Confirmation goes out immediately as a utility template.
- 2Reminder
Scheduled reminder the day before, with a reschedule option in-thread.
- 3Report delivery
Documents sent into the same conversation once ready.
- 4Follow-up
A check-in after the visit, routed to a human if the patient replies with a concern.
What teams use most
- Scheduled and recurring reminder campaigns.
- Document messages for reports and prescriptions.
- Tickets with SLA timers for anything a patient raises.
- Role-based access so only the right staff see the inbox.
Patient data is regulated, and the rules differ by country — India's DPDP Act, HIPAA in the US, GDPR in the EU. ReachO gives you role-based access, an audit log and your own WhatsApp Business account, but deploying it in a clinical setting is a compliance decision you need to take with your own legal advice. Do not treat this page as a compliance certification.
Run healthcare on WhatsApp
Connect your own WhatsApp Business account and start with the free plan.